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nician at your door if you need one. If

you have a falling-out with your service

company, you can call another dealer

for that brand (with the hardware war-

ranties for most brands intact). If you

have a falling-out with GotVMail, you’re

stuck.—Jonathan Vine

Cut Apple Some Slack, Louderback

I read the Apple section of Jim Louder-

back’s column in the September 18 issue

(“That VuDu That U Du,” page 50) and

felt compelled to respond. Jim oversells

his argument when he says Apple sees

everything through the iPod lens. It pains

me to have to point out that Apple is ﬁ rst

and foremost a computer company. It

sold computers before Microsoft existed

(some argue that it invented the personal

computer—debatable, I know), and the

company still sells computers today. And

they’re good computers too!

I can tolerate a certain amount of bias

from “PC” Magazine, but I think this article

goes a bit too far. Let’s be honest. Apple

computers are good. iPods are good. The

iPhone is expensive, but it’s at least pretty

good. People continue to pay a premium

for all these, and Apple’s market share is

increasing, despite all the criticism in mag-

azines such as yours. And Apple’s products

can be good at the same time that many

PCs are good. So express a point of view, by

all means, but don’t abandon all objectivity.

—Ron Embry

PC MVP: Neil Rubenking

I want to let you know how much I appre-

ciate the help I have received from Neil

Rubenking. I have e-mailed him several

times with problems that I couldn’t solve

and gotten an answer almost immediately.

Only once was he not able to ﬁ gure things

out, because he couldn’t replicate my prob-

lem. I solved it by getting a new computer!

The other times he has been extremely

helpful, and I never would have been able to

get things right without him. I have thanked

him myself, but I want to let you know what

a helpful service he provides. I’ve been a PC

Magazine reader for 25 years, and I feel as if

the names and faces I see in your magazine

are my friends.—Isabel Berney

A Pat on the Back

Your September 4 issue is the best in a

very long time. A lot of good stuff on PCs

and not much on new cars! Lance Ula-

noff’s column on page 11 seems to prom-

ise this. Ask Neil is terriﬁ c, and Home and

Business Solutions are fabulous. The “Re-

invent Your PC” feature story is also ex-

cellent. And Jim Louderback’s ﬁ nal First

Word has made me happy to stay with Win

XP (at least until the second iteration of

Vista).—Bob Lurie

Double Your Pleasure

Thanks for the tip in September 18’s Ask

Neil (“Two Yahoo! Log-Ins at Once,” page

78) I am now able to view (on screen) two

financial and brokerage accounts at the

same time! For example, I can view my

spouse’s account and my own account at

the same time. Previously, I always had to

log out and log back in.—Troy Crowder

Vista, Schmista

I enjoyed Sascha Segan’s column, “The

Vista Irrelevancy” (September 18, page

56). Not only are consumers uninterested

in Windows, they are fleeing from it in

droves. I’m an IT veteran, and for the past

ten years have been consulting primar-

ily for consumers and small businesses.

When I started, it was Windows, all Win-

dows—and my fellow geeks chuckled

when I mentioned my Mac experience.

These days, my Windows customers

sob for help, while my Mac folks content-

edly go about their business, asking only

for the occasional upgrade or help with

a font issue. While the Mac is enjoying

record sales, nobody wants Vista. When

buying new PCs, my Windows users are

demanding Win XP. Those who wind up

with Vista do so primarily by accident,

and are, at best, unimpressed.

So am I. Vista is nothing but Windows

dressing, fancy graphics sprucing up the

same tired problems. My customers aren’t

willing to pony up for the godlike hard-

ware required to run this sorr y excuse for

an OS. People aren’t starting to look for

alternatives, they’ve already embraced

them. As far as the consumer and small

business market goes, both Vista and

Windows are irrelevant.—Triona Guidry

CORRECTIONS AND AMPLIFICATIONS

In John Dvorak’s Inside Track column of Septem-

ber 18, we incorrectly cited the name of one of

the two companies that years ago “dominated the

ﬂ ash-memory business.” The correct name of the

company is Lexar Media Inc.

/2D3@B7A3;3<B

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